Support
For any questions about the AI phone reception service "kaketoku", please contact our support team below. We handle everything directly — from pre-sales questions to technical issues and questions about the Zoom integration.
Contact
| Item | Detail |
|---|
| Company | ship Inc. |
| Email | support@kaketoku.com |
| Hours | Weekdays 10:00–18:00 JST (excluding year-end/new-year and company holidays) |
| First response target | Within 2 business days |
Information to Include
To help us respond quickly, please include the following in your message:
- Company name, your name, and a contact email address
- Type of inquiry (pre-sales / technical question / bug report / Zoom integration / cancellation or data deletion / other)
- When the issue occurred, with screenshots if possible
- For bugs: steps to reproduce and any error messages
Common Topics
Pre-sales and onboarding
For questions about scope, pricing, or trials, feel free to email us at the address above.
Zoom integration
For step-by-step instructions on adding, using, and removing the Zoom integration, see the "Zoom Integration Guide" page on our website. For any trouble or questions about the integration, contact this support desk.
Data deletion requests
To request deletion of your account, call data, or information obtained through the Zoom integration, contact this support desk. After verifying your identity and contract, we will respond in accordance with our Privacy Policy.
Incidents and security reports
If you discover an outage or a security concern in the Service, please email this support desk with "URGENT" in the subject line. Such reports are handled with priority.
